FAQ/en - LAURA DAVILA

OUR PAYMENTS ARE PROCESSED BY PAYU, PAYPAL. DEBIT PAYMENTS IN SAVINGS OR CHECKING ACCOUNT ARE ACCEPTED THROUGH PSE, CASH OR BALOTO POINTS PAYMENTS. LIKEWISE, VISA, AMERICAN EXPRESS, MASTER CARD AND DINERS CREDIT CARDS.

DO YOU SHIP OUT OF COLOMBIA?

YES WE SHIP TO OTHER COUNTRIES OUTSIDE OF COLOMBIA. DEPENDING ON YOUR LOCATION, SHIPPING VALUES VARY. BEFORE FINALIZING YOUR PURCHASE, YOU CAN SEE THE SHIPPING VALUE THAT APPLIES TO YOUR LOCATION. ONCE WE RECEIVE APPROVAL OF YOUR PURCHASE, WE WILL SEND THE GUIDE NUMBER SO YOU CAN TRACK THE PACKAGE.

IN WHAT MATERIALS ARE THE JEWELS PREPARED?

MOST OF OUR JEWELS ARE MADE OF BRONZE WITH A GOLD OR 24KT SILVER PLATING. HOWEVER, WE ALSO HANDLE SOME PRODUCTS WITH MOSTACILLAS, HAWKSBILL, ENAMEL STONES. TO KNOW WHAT MATERIAL A PIECE IS MADE OF, WE INVITE YOU TO READ THE PRODUCT DESCRIPTION.

HOW DO I CHECK THE STATUS OF MY ORDER?

TO CHECK THE STATUS OF YOUR ORDER, YOU MUST GO TO WWW.FEDEX.COM, SELECT YOUR ZONE AND ENTER YOUR TRACKING NUMBER (GUIDE) THAT YOU WILL RECEIVE IN YOUR EMAIL IN «TRACK». IF YOU HAVE ANY PROBLEM TRACKING IT, SEND US AN EMAIL TO INFOLAURADAVILA@GMAIL.COM AND WE WILL HELP YOU COMMUNICATE THE STATUS OF IT.

CAN I RETURN OR CHANGE WHAT I BUY?

YOU CAN RETURN OR EXCHANGE UNUSED PRODUCTS AND IN PERFECT CONDITION WITHIN 30 DAYS FROM THE DATE OF YOUR PURCHASE INDICATED ON THE INVOICE. IT IS REQUIRED TO PRESENT THE INVOICE. REFUNDS ARE PROCESSED BY PAYU IN THE SAME WAY AS THE ORIGINAL PAYMENT. DISCOUNTED PRODUCTS ARE CONSIDERED FINAL SALES AND EXCHANGES OR RETURNS ARE NOT ACCEPTED.

BUYING

DEADLINES, PLACE OF DELIVERY

1.- PRODUCT DELIVERY

LAURA DAVILA UNDERTAKES TO DELIVER THE PRODUCT IN PERFECT CONDITION AT THE ADDRESS INDICATED BY THE CUSTOMER IN THE ORDER FORM. IN ORDER TO OPTIMIZE DELIVERY, WE THANK THE CUSTOMER FOR INDICATING AN ADDRESS IN WHICH THE ORDER CAN BE DELIVERED.

LAURA DAVILA WILL NOT BE LIABLE FOR ERRORS CAUSED IN THE DELIVERY WHEN THE DELIVERY ADDRESS ENTERED BY THE CUSTOMER IN THE ORDER FORM DOES NOT CONFORM TO REALITY OR HAS BEEN OMITTED.

– ENVIA DOES NOT WORK ON WEEKENDS, PURCHASES MADE BY A CUSTOMER ON FRIDAY WILL RECEIVE IT ON MONDAY.

– ENVIA ONLY ARRIVES IN MAIN CITIES, SHIPMENTS THAT ARE IN AREAS WHERE ENVIA DOES NOT ARRIVE WILL BE SENT BY SERV BELLYGA AND HAS AN ARRIVAL TIME OF 3 TO 5 DAYS, IF IT IS AN AREA OF DIFFICULT ACCESS.

2.- DELIVERY TIME

SHIPMENTS WILL BE MADE THROUGH ENVIA. THE ORDER PLACED BY YOU WILL BE DELIVERED WITHIN A MAXIMUM PERIOD OF 5 BUSINESS DAYS (IF IT IS A NATIONAL SHIPMENT) SINCE WE HAVE MADE THE ORDER CONFIRMATION.

THESE DEADLINES ARE AN ESTIMATE. THEREFORE, THEY MAY VARY FOR LOGISTICAL REASONS OR FORCE MAJEURE. IN CASES OF DELAYS IN DELIVERIES, LAURA DAVILA WILL INFORM ITS CUSTOMERS AS SOON AS IT BECOMES AWARE OF THEM.

EACH DELIVERY IS CONSIDERED MADE FROM THE MOMENT IN WHICH THE COURIER COMPANY MAKES THE PRODUCT AVAILABLE TO THE CUSTOMER, WHICH IS MATERIALIZED THROUGH THE CONTROL SYSTEM USED BY THE COURIER COMPANY.

IN THE CASE OF DELAYS IN THE DELIVERY OF ORDERS ATTRIBUTABLE TO LAURA DAVILA, THE CUSTOMER MAY CANCEL HIS ORDER IN ACCORDANCE WITH THE PROCEDURE DESCRIBED IN «RETURNS». DELAYS IN DELIVERY WILL NOT BE CONSIDERED THOSE CASES IN WHICH THE ORDER HAS BEEN MADE AVAILABLE TO THE CUSTOMER BY THE TRANSPORT COMPANY WITHIN THE AGREED DEADLINE AND HAS NOT BEEN ABLE TO BE DELIVERED FOR CAUSE ATTRIBUTABLE TO THE CUSTOMER.

ONCE THE ORDER LEAVES OUR WAREHOUSE, AN EMAIL WILL BE SENT NOTIFYING YOU THAT YOUR ORDER HAS BEEN ACCEPTED AND IS BEING SENT.

FOR SECURITY REASONS, NO ORDER WILL BE ACCEPTED WHEN IT IS NOT POSSIBLE TO IDENTIFY THE RECIPIENT OF THE ORDER AND ITS ADDRESS.

DURATION AND TERMINATION

THE PROVISION OF THE LAURA DÁVILA WEBSITE SERVICE HAS AN INDEFINITE DURATION. HOWEVER, THE BRAND MAY TERMINATE OR SUSPEND THE PROVISION OF THIS SERVICE AT ANY TIME AND WITHOUT PRIOR NOTICE.

PAYMENT OF PRODUCTS

THE CLIENT UNDERTAKES TO PAY THE ENTIRE VALUE OF THE PRODUCT AT THE TIME THE ORDER IS PLACED. TO THE INITIAL PRICE THAT APPEARS ON THE WEBSITE WWW.LAURADAVILA.CO FOR EACH OF THE PRODUCTS OFFERED, THE CORRESPONDING RATES WILL BE ADDED TO THE RELEVANT SHIPPING COSTS. IN ANY CASE, SAID RATES WILL BE PREVIOUSLY COMMUNICATED TO THE CLIENT BEFORE FORMALIZING THE PURCHASE ITSELF.

RETURN

CHANGES

ALL PRODUCTS PURCHASED FROM LAURA DAVILA MAY BE EXCHANGED, PROVIDED THAT THE CLIENT COMMUNICATES TO LAURA DAVILA SAS HIS INTENTION TO RETURN THE PRODUCT / S ACQUIRED / S WITHIN A MAXIMUM PERIOD OF UP TO 30 BUSINESS DAYS FROM THE DATE OF PURCHASE AND THAT THE REST OF THE CONDITIONS ESTABLISHED IN THIS SECTION ARE MET.

LAURA DAVILA WILL ONLY ACCEPT CHANGES THAT MEET THE FOLLOWING REQUIREMENTS.

THE PRODUCT MUST BE IN THE SAME STATE IN WHICH IT WAS DELIVERED.
THE SHIPMENT MUST BE MADE USING THE SAME BOX AND / OR BAG IN WHICH IT WAS RECEIVED TO PROTECT THE PRODUCT. IN THE EVENT THAT IT CANNOT BE DONE WITH THE BOX AND / OR BAG WITH WHICH IT WASDELIVERED, THE CUSTOMER MUST RETURN IT IN A PROTECTIVE BOX SO THAT THE PRODUCT ARRIVES AT THE WAREHOUSE OF LAURA DAVILA WITH THE MAXIMUM POSSIBLE GUARANTEES.
A COPY OF THE DELIVERY RECEIPT MUST BE INCLUDED IN THE PACKAGE, WHERE THE RETURNED PRODUCTS AND THE REASON FOR THE RETURN ARE ALSO MARKED.

REFUNDS TO THE CLIENT

THE RETURN OF THE PRODUCTS WILL RESULT IN A REFUND EQUAL TO THE COST OF THE RETURNED PRODUCTS.

ONLY IN THE EVENT THAT THE PRODUCT DELIVERED IS DEFECTIVE OR INCORRECT, LAURA DAVILA WILL ALSO REIMBURSE THE CUSTOMER FOR THE CORRESPONDING SHIPPING COSTS. REFUNDS ARE MADE THROUGH PAYU.

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